Switching to a new mobile network can be an exciting experience. With new offers, better plans, and improved services, you’re likely looking forward to the change. However, one major concern for many people who switch to Lebara is the prospect of losing their existing mobile number. Thankfully, you can easily keep the phone number you’ve got now with little hassle, no matter which network you are coming across from. In this guide, we’ll walk you through the process of keeping your number when switching to Lebara, ensuring a seamless transition with no stress.

How Do I Keep My Mobile Number?

To keep your existing mobile number when switching to Lebara, there are a few simple steps to follow. These include:

Obtain a PAC Code

The first step involved in keeping your mobile number is to request a Porting Authorisation Code (PAC) from your current provider. This unique code allows you to transfer your number to another network. To obtain your PAC, contact your current provider and request one. You can usually do this via phone, text, live chat, or email. Some providers also offer easy request options through your online account with them. Keep in mind that once you have requested your PAC code, it will only be valid for thirty days. So, be sure to initiate the porting process within that timeframe.


Select a Lebara Plan

Before you can switch to Lebara, you’ll need to select a plan that best suits your needs. Lebara offers a range of plans including rolling monthly SIM plans and longer 12-month plans. Browse the website to explore your options and decide what works for you. Remember that as long as you sign up for a monthly rolling option, you can enjoy the freedom to change your plan whenever you like, with no lengthy contracts.

Provide Your PAC Code

Now that you have your PAC code and a Lebara plan, it’s time to inform Lebara of your intent to keep your existing number. During the sign-up process, you will be prompted to enter your PAC code. Be sure to enter the code correctly and double-check the details to avoid any issues.

Wait for the Porting Process to Complete

Lebara will then initiate the porting process and handle it from here. In most cases, the transfer won’t take longer than one business day. However, certain circumstances may require some extra time. You’ll be updated by Lebara on the process, and they will inform you when it is complete. In the meantime, your existing number will remain active with your current provider. You may experience some patchy service or disconnections as the number is ported across.

Activate Your Lebara SIM

Once you have received confirmation that your number has been successfully ported, you can insert your new Lebara SIM card into your phone. You may need to restart your device for the change to take effect. Once you’ve done this, you’ll have successfully moved your existing phone number to Lebara and can start using it with your new plan.

How to Transfer Number to New Phone

If you have a new phone and want to transfer your number, there are several steps to follow:

Back up Your Contacts

Before transferring your number to a new phone, it’s essential to ensure that your contacts are safely backed up. There are several ways to do this, depending on your device. For Android users, Google Contacts is a popular option, while iPhone users can use iCloud. Alternatively, you can also export your contacts as a CSV or VCF file and store them securely, for example on an external hard drive.

Insert Your Lebara SIM

Once you have backed your contacts up, switch off your new phone and carefully insert your Lebara SIM card. If you are unsure of the correct way to do this, consult your phone’s user manual or seek assistance from a knowledgeable friend, family member, or professional.

Power On and Set Up Your New Device

Turn on your new phone and follow the instructions on the screen to complete the setup process. This might include selecting a language, connecting to Wi-Fi, and signing into your Apple or Google account.

Restore Your Contacts

Once your new phone has been set up, it’s time to restore your contacts. The method for this will depend on how you backed them up. For iCloud or Google Contacts backups, all you will need to do is sign into your account and your contacts will automatically be synced to your new device. If you exported your contacts as a CSV or VCF file, you’ll need to import the file to your new phone. Depending on your device, you may be able to import the file directly through your contacts app or use a third-party app to facilitate the process.

Test Your Number and Connectivity

With your contacts restored, it’s crucial to verify that your number has been successfully transferred to your new device. Make a test call or send a text message to a family member or friend to confirm that your number is active and functioning correctly. Along with this, make sure that you have a stable internet connection, both when connected to mobile data and Wi-Fi, to enjoy uninterrupted service from Lebara.

Familiarise Yourself with Lebara Services and Features

As a new Lebara customer, it’s worth taking some time to explore the various features and services available to you. Spend some time getting used to the online account or app, where you can manage your plan, view your remaining allowance, and access customer support. By getting familiar with your new provider, you can take full advantage of everything that they have to offer.

Dispose of Your Old SIM Card

Once you’ve confirmed that everything is working as it should, it’s time to dispose of your old SIM card. To prevent any unauthorised access to your personal information, destroy the SIM card before you dispose of it by cutting through the chip with scissors. Alternatively, you can find SIM card recycling programmes available from some mobile providers and retailers that ensure secure disposal.

Additional Tips and Tricks for a Seamless Transition to Lebara

Keep reading for some extra insights and advice to further facilitate your switch to Lebara.

Ensuring a Smooth Data Backup and Transfer

  • Sync your calendar and notes: Aside from your contacts, save other valuable data such as your calendar events and notes with a cloud-based service like Google Calendar or Apple’s iCloud. This will allow you to access your important information across devices seamlessly.
  • Preserve your photos and videos: To avoid losing cherished memories, ensure that you back up your photos and videos before switching devices. Cloud storage devices like Google Photos or Apple’s iCloud Photos can automatically sync your media files, making it easy to access them on your new device. You can also manually transfer your photos and videos using a USB cable or external hard drive.
  • Secure your app data: To maintain your app settings and data, consider using backup services offered by your device’s operating system. For example, you can use iCloud Backup for iPhones or Google Backup for Android handsets. Some apps also offer built-in backup and sync options, so take the time to explore the settings in each app to ensure a smooth transfer.

Customising Your Lebara Plan for Maximum Benefits

  • Monitor your usage patterns: To get the best value from your Lebara plan, keep track of your usage patterns. It’s a good idea to regularly review your call, text, and data usage in the Lebara app or online account. By understanding your consumption habits, you can adjust your plan or add-ons to better suit your needs.
  • Stay informed about promotions and offers: Lebara frequently runs promotions and offers for its customers. Stay updated on the latest deals by subscribing to their newsletter, following their social media channels, or regularly checking their website for updates. By keeping yourself informed, you can take advantage of any special offers or discounts designed to enhance your mobile experience.

Troubleshooting Common Issues During the Switch

Some common issues that you might encounter and how to handle them include:

  • Network connection problems: If you experience connection issues after switching to Lebara, try restarting your device. If the problem persists, check your Access Point Name (APN) settings in your device’s settings and ensure they match those recommended by Lebara.
  • SIM card compatibility issues: If your new SIM card does not fit your device, you may need an adaptor or a replacement SIM. If you have purchased a new phone from Lebara along with your plan, you’ll get the correct SIM. Lebara SIMs are typically adaptable, so you can choose the size that fits your handset.
  • Delays in the porting process: While the porting process normally takes one business day at most, delays can happen. If your number transfer is taking longer than expected, contact Lebara’s customer support for assistance and updates. Provide your PAC code and other relevant information for a quick solution.

It’s easy to keep your number when switching to Lebara. By following these steps, you can enjoy a smooth transition while keeping your existing number, whether you are getting a new phone or keeping your old one.