How To Get A Pac Code

Switching mobile networks in the UK has become easier than ever, thanks to the introduction of the PAC code system. If you’re looking to keep your existing phone number while moving to a new provider, obtaining and using a PAC (Porting Authorisation Code) is the key step. Whether you’re seeking better coverage, lower prices, or improved customer service, understanding how to get a PAC code and use it effectively can save you time, money, and hassle. This comprehensive guide will walk you through everything you need to know about PAC codes, from what they are to how to get one, and how to use it to switch networks smoothly.

What is a PAC Code?

A PAC (Porting Authorisation Code) is a unique nine-character code, usually made up of three letters followed by six numbers (e.g., ABC123456). It allows you to transfer your existing mobile number from your current network provider to a new one. The process is regulated by Ofcom, the UK’s communications regulator, to ensure consumers can switch providers without losing their number or facing unnecessary obstacles.

Why Would You Need a PAC Code?

There are several reasons why UK mobile users might need a PAC code:

• Switching to a provider with better coverage or faster data speeds
• Finding a more affordable tariff or better value for money
• Upgrading to a new device or plan not available with your current provider
• Experiencing poor customer service or unresolved issues with your current network

Whatever your reason, a PAC code empowers you to make the change while keeping your mobile number, avoiding the inconvenience of notifying friends, family, and contacts about a new number.

How to Get a PAC Code: Step-by-Step

Thanks to recent Ofcom rules, getting a PAC code is now quicker and more straightforward than ever. Here’s how you can obtain your PAC code in the UK:

1. Decide How You Want to Request Your PAC Code

You can request your PAC code in three main ways:

• By Text (the fastest and easiest method)
• Online via your network’s website or app
• By calling your network’s customer service

1. Requesting a PAC Code by Text (“Text-to-Switch”)

Since July 2019, UK mobile users can get a PAC code instantly via text message using the “Text-to-Switch” service. Here’s how:

• Text the word PAC to 65075 from the mobile number you want to keep.
• You’ll receive an automated reply within a minute, containing your PAC code, information on any outstanding charges or termination fees, and instructions on how to use your PAC code.

This method works for all major UK networks, including EE, O2, Vodafone, Three, Tesco Mobile, Sky Mobile, giffgaff, Virgin Mobile, BT Mobile, and more.

3. Requesting a PAC Code Online

Most networks allow you to request a PAC code through your online account or mobile app. Log in to your account, look for the “Switch” or “Port your number” section, and follow the instructions to generate your PAC code. This is especially useful if you prefer not to use text or need more detailed account information.

4. Requesting a PAC Code by Phone

You can also call your network’s customer service to request a PAC code. This can be helpful if you have questions about your contract, want to negotiate a better deal, or need help with the switching process. Customer service numbers can be found on your provider’s website.

What Information Do You Need to Provide?

Normally, you only need to provide your mobile number and pass any security checks your provider may require to confirm your identity. If you’re texting 65075, you must do so from the number you wish to switch.

How Long Does It Take to Get a PAC Code?

• By text: Instantly (within a minute)
• Online: Usually instantly or within a few minutes
• By phone: Typically during the call

Your provider is legally required to provide your PAC code immediately or within two hours at most.

Does Requesting a PAC Code Cancel My Contract?

No, requesting a PAC code does not automatically cancel your contract or mobile plan. Your existing service will continue until your number has been successfully transferred to your new provider, at which point your old contract will end. Be aware: If you’re still within a minimum contract period, you may be liable for early termination charges. Your provider will inform you of any fees when you request your PAC code.

How to Use Your PAC Code

Once you have your PAC code, you’re ready to transfer your number to your new network:

1. Sign up with your new provider and request a new SIM card if needed.
2. Provide your PAC code and the number you want to keep to your new provider. You can usually do this during the sign-up process or via their website/app.
3. Your new provider will handle the transfer, which usually takes one working day.
4. On the agreed date, your number will switch to your new SIM, and your old contract will automatically end.

Important Tips and Considerations

• PAC codes are valid for 30 days. If you don’t use it within this period, you’ll need to request a new one.
• Don’t cancel your old contract yourself—your new provider will do this automatically when the port completes.
• If you’re moving from a pay monthly to a pay-as-you-go plan (or vice versa), you can still use a PAC code.
• You can’t use a PAC code to transfer a number between two accounts on the same network.

What If You Don’t Want to Keep Your Number?

If you want to leave your provider and don’t need to keep your number, you can request a STAC (Service Termination Authorisation Code) by texting STAC to 75075. This will cancel your old number and account.

Conclusion

Getting a PAC code in the UK is a fast, free, and simple process designed to put mobile customers in control. Whether you want a better deal, improved service, or just a change, you can switch providers with minimal effort and keep your all-important mobile number. By following these steps and understanding your rights, you can make your next switch smoothly and confidently.